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Weaving Optimism And
Positive Thinking Into Success
People are often their own worst enemy, especially if
they allow negative feelings to create artificial
barriers to achieving their personal and professional
goals.
This happens every day. For example - person A starts to
talk enthusiastically about a new opportunity and
immediately persons B and C become spoilsports and
attempt to shoot the idea down by focusing only on the
negative consequences that could possibly result.
Person A can make two choices - maintain their original
positive optimism or be influenced by the aggressively
pessimistic naysayers.
In many cases, a negative person will allow emotions
like anger to cloud their judgment for no other reason
than they take everything that happens too personally.
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It's almost as if their egos won't allow them to miss an
opportunity to get upset and start an argument. Coupled
with a false sense of indignation they fail to realize
that they are actually creating more barriers to
resolving whatever the issue may have been in the first
place.
In nature, opposites attract, but in real life things
just don't happen that way. Positive people tend to draw
towards other optimistic people, and of course negative
people cluster together like angry bees. The difference
between the two groups is that the optimistic ones tend
to simply walk through life knowing that whatever
challenges they encounter they can, and will quickly and
easily overcome.
A good example of these behaviors is in reviewing two
identical technical support requests with completely
opposite results.
In Case 1, positive thinking customer A is experiencing
a problem installing a piece of software. Quickly
realizing that the problem is beyond their skill level,
they call the support hotline confident that resolution
of the issue will be forthcoming. They cheerfully and
courteously explain the problem they are experiencing
and patiently work with the support staff to correct it.
In case 2, negative thinking customer B is experiencing
a similar problem. In frustration and anger they call
the support hotline and immediately launch into a
belligerent tirade about the quality of the product and
the company that produced it. They are ofter known as
"bashers". While the support staff attempts to help the
customer, they quickly become frustrated at the
customer's refusal to provide the needed information.
Customer B insists upon escalating the problem to a
supervisor or manager where the violent denunciations
continue. After 45 minutes or so of arguing with various
supervisors and managers and with no resolution in
sight, the customer threatens to sue or file legal
complaints and hangs up without resolving the their
problem.
Optimistic people seldom worry about encountering
problems with anything. They understand that "stuff
happens". More importantly, they also understand that
there is a solution out there somewhere. Their goal is
to simply resolve the issue as quickly and efficiently
as possible, which they know they will be able to do
some way, somehow.
It's for this reason that those who are optimists and
have a positive mental attitude are far more likely to
be a success in both their business and personal lives.
Richard Rossbauer
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Do not wish to be
anything but what you are,
and try to be that perfectly
- St
Francis of De Sales
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